POLICY & INFORMATION

Refunds & Cancellations

How subscription renewals, cancellations and refund requests are handled.

Last updated: October 22, 2026. This policy reflects the currently designed Outbox Social workflow and will be revised as services become available.

Before payment

Exact amounts, billing interval and any applicable promotions are displayed in Stripe Checkout. No fee is incurred merely by creating a member account.

Manage subscriptions

If a subscription is active, use Account → Manage billing to access the Stripe customer portal when configured. Portal options depend on the subscription and Stripe settings.

Cancellation timing

Cancellation usually stops future renewals subject to the terms displayed at checkout and any applicable law. Check your Stripe portal for the effective end date.

Refund requests

For billing questions or refund review, email support@outboxsocial.com and include the account email and invoice reference, but do not send card details. No automatic refund eligibility or time frame is promised beyond applicable law.